Contents
This Privacy Policy explains how Royal Reels Casino ("we", "us", "our") collects, uses, stores, and protects personal information when you visit royal-reels.dev or use any of our services.
We take your privacy seriously. This document is written in plain language so you understand exactly what data we handle and why. By using our platform, you agree to the practices described here.
If you have questions about anything in this policy, you can contact us at any time through our support channels.
We collect personal information in two ways — information you give us directly, and information we collect automatically when you use the site.
Information you provide to us: When you register an account, we collect your full name, date of birth, email address, residential address, and chosen password. During identity verification (KYC), we may also collect a copy of your government-issued ID and proof of address. If you contact our support team, we retain records of that correspondence.
Information we collect automatically: When you browse our site, we automatically collect technical data including your IP address, browser type and version, operating system, device type, pages visited, time spent on pages, referring URLs, and session timestamps. We also use cookies and similar tracking technologies, which are described in more detail in Section 7 of this policy.
Payment information: We do not store full payment card numbers. Payment transactions are handled by certified third-party payment processors who operate under their own security and privacy standards. We retain only the information needed to process transactions and comply with financial regulations.
We use your personal information for the following purposes:
Account management: To create and maintain your account, verify your identity, process deposits and withdrawals, and manage your balance.
Legal compliance: To meet our obligations under applicable anti-money laundering (AML) laws, know-your-customer (KYC) regulations, and responsible gambling requirements. This includes age verification to ensure all players are 18 or over.
Service delivery: To provide you with access to our games, promotions, and customer support. To send you account-related communications such as deposit confirmations, withdrawal notifications, and security alerts.
Responsible gambling: To monitor gameplay patterns that may indicate problem gambling behaviour, and to apply any self-exclusion or limit settings you have requested.
Site improvement: To analyse how players use our platform so we can improve navigation, game selection, and overall performance.
Marketing: To send you promotional offers and bonus information if you have opted in to marketing communications. You can unsubscribe at any time.
Fraud prevention: To detect and prevent fraudulent activity, money laundering, or any other misuse of our platform.
We process your personal data on the following legal grounds:
Contract performance: Processing is necessary to fulfil our obligations to you as a registered player — including account creation, payment processing, and service delivery.
Legal obligation: We are required by law to verify your identity, retain certain records, and report suspicious activity to relevant authorities.
Legitimate interests: We process certain data to protect our platform from fraud, improve our services, and maintain the security of our systems.
Consent: Where we rely on your consent — such as for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
We do not sell your personal data to third parties. We share information only in the following circumstances:
Payment processors: To handle deposits and withdrawals securely. These providers are contractually bound to protect your data and use it only for payment processing purposes.
Identity verification providers: To confirm your identity and age as required by our licensing obligations. These providers operate under strict data protection standards.
Regulatory authorities: When legally required, we may disclose information to licensing bodies, law enforcement agencies, or financial intelligence units. We will only do so where required by law or valid legal process.
Technology partners: Service providers who help us operate the platform — including hosting, analytics, and customer support tools — may have limited access to data as necessary to perform their services. All such partners are bound by data processing agreements.
We do not share your personal information with other online casinos, advertising networks, or data brokers.
We retain your personal information for as long as your account is active and for a period afterwards as required by law or legitimate business needs.
Account data is typically retained for a minimum of five years after account closure to comply with anti-money laundering regulations. Transaction records are kept for the period required by applicable financial regulations in the jurisdiction under which we operate.
If you request deletion of your account, we will remove or anonymise data that is not required to be retained by law. We will confirm what data we are required to keep and for how long.
We take the protection of your personal data seriously and apply appropriate technical and organisational measures to safeguard it.
All data transmitted between your device and our servers is encrypted using 256-bit SSL technology. Account passwords are stored in hashed form and are never accessible in plain text to our staff. Access to personal data within our organisation is restricted to those who need it to perform their role, and all staff with data access are bound by confidentiality obligations.
While we take every reasonable precaution, no system is entirely immune to security risks. If you suspect your account has been compromised, please contact our support team immediately and change your password.
In the event of a data breach that is likely to affect your rights or freedoms, we will notify you and relevant authorities as required by applicable law.
Depending on your location and applicable law, you may have the following rights regarding your personal data:
Right of access: You can request a copy of the personal information we hold about you.
Right to rectification: You can ask us to correct inaccurate or incomplete information.
Right to erasure: You can request deletion of your data where we no longer have a legal basis to retain it. Note that certain records must be kept for regulatory reasons.
Right to restrict processing: You can ask us to pause processing of your data in certain circumstances.
Right to data portability: You may request your data in a structured, commonly used format for transfer to another service.
Right to object: You can object to processing based on legitimate interests or for direct marketing purposes.
Right to withdraw consent: Where processing is based on your consent, you can withdraw it at any time without affecting any processing that has already taken place.
To exercise any of these rights, please contact us through the support section of our website. We will respond within 30 days. We may need to verify your identity before processing your request.
Our services are strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. If we become aware that we have inadvertently collected data from a minor, we will delete it promptly.
Age verification is part of our standard account registration and KYC process. If you believe a minor has created an account on our platform, please contact us immediately.
Royal Reels Casino operates internationally and your data may be processed in countries outside of Australia. Where data is transferred internationally, we ensure appropriate safeguards are in place — such as standard contractual clauses or equivalent data protection arrangements — to protect your information to a standard consistent with applicable law.
Our website may contain links to third-party websites, payment portals, or game provider platforms. This Privacy Policy applies only to royal-reels.dev. We are not responsible for the privacy practices of external sites and encourage you to review their privacy policies before providing any personal information.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will notify you by posting a notice on the site or by email if appropriate. The date at the top of this page indicates when the policy was last updated.
Your continued use of our platform after any changes are posted constitutes your acceptance of the revised policy. If you do not agree with changes to this policy, you should stop using our services and contact us to close your account.
If you have questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please contact our support team through the live chat or contact form available on royal-reels.dev.
We aim to respond to all privacy-related enquiries within 30 days. If you are not satisfied with our response, you may have the right to lodge a complaint with a relevant data protection authority in your jurisdiction.
Questions about your data?
Our support team will help you with any privacy request.